Welcome to Biddingo Support

Biddingo.com’s supplier support section is intended to provide you with solutions to common usage and technical questions and/or concerns. Should the need arise, you can rest assured knowing that a Biddingo.com representative is ready to lend a helping hand. Please let us know if you encounter any problems or have suggestions to add.

For direct assistance, please contact us:
Tel.: 416-756-0955   E-mail: callme@Biddingo.com

---

To find solutions to commonly addressed supplier questions, click on the most applicable category or question below:

Help Topics

GENERAL

1. Why does Biddingo exist?
2. How does Biddingo differ from other services?
3. How do government buyers buy?
4. Does Biddingo meet AIT requirements?
5. How do public sector buyers differ from private sector buyers?
6. How will Biddingo.com help me find new sales opportunities?
7. How does Biddingo obtain bid opportunities?
8. Is Biddingo a solution only for large businesses?
9. Who does business with the public and private sectors and is it for me?
10. What is the public sector buying?
11. If I subscribe to MERX, do I need to subscribe to Biddingo?
12. Why do I receive a daily email from Biddingo?
13. Why do suppliers choose Biddingo?

SERVICES

1. What services are offered?
2. When I register as a browser or subscriber, how will I be notified of bid opportunities?
3. How do I use the daily bid notification updates?
4. Can I customize the email notification so that I only receive bids that are of interest to me?
5. How do I view the list of document takers and the bid results?

Back to Top

---

FAQs

REGISTRATION

1. What are the steps in becoming a subscriber?
2. What is the difference between being a registered bidder or subscriber on Biddingo.com?
3. What does the message "you are beyond thirty days" mean?
4. I’m trying to complete a form and I’m getting an error message.
5. How does a firm get on a Bidders List?
6. Will my registration stay in effect if I don’t follow through with a subscription?

MYFAVOURITE BIDS

1. What is My Favourites?
2. What does the 'MyFavourite Bids' function do?
3. How to add bids to My Favourites?
4. How to locate MyFavourite bids?

SEARCHING

1. How do I search for bids on Biddingo.com?
2. How do I conduct a search using categories?
3. I have logged into Biddingo, How do I search for bid opportunities?
4. I have conducted several searches and want to go back to the initial list of categories. How do I accomplish the task?
5. I did a search and a list of Bids has appeared. How do I access the information?
6. How do I view the list of document takers and the bid results?
7. How will I know when a bid is being advertised under the commodity that I am interested in?
8. How do I find out about bid results?
9. How do I ask questions about a particular bid?

ORDERING

1. How do I get the documents for a bid?
2. How do I download documents?
3. In what format will I receive my downloaded tender documents?
4. Why is CBS and e-BidForm used?
5. How do I get a copy of CBS?

VENDOR REGISTRATION

1. How/why do I benefit from completing a vendor application form?
2. Which public sector organizations are accepting suppliers to be included in their Bidders' list?
3. Is there any special information I need to know about completing the vendor application form?
4. Tips on completing the application form
5. Why do I have to complete a separate application form for each public sector organization?
6. Does this mean that I have to re-type my information for each individual Vendor Application?
7. How to submit a Vendor Application form

DIRECTORY SERVICE

1. What is the Supplier Directory?
2. What are the benefits of being listed?
3. How do I list my company?
4. How do I upload my products?
5. Can I create my own directory?

BID PUBLISHING

1. How do I post a bid?

BILLING

1. How do I pay my bill?
2. How can I check if my subscription is up for renewal?
3. How do I change my credit card information?
4. Can I obtain my statements online?

OTHER

1. How does a firm get access to an agency by-law?

Back to Top

---

Troubleshooting

1. What is the preferred Browser for Biddingo?
2. How do I update the information on my vendor application form if the person who initially registered has left the company?
3. Why can’t I read emails sent by Biddingo.com?
4. The message “The Internet service certificate is not trusted” occurred.
5. How does the keyword search function work?
6. I downloaded documents from your web site, but cannot open the files. They are in a .dbf format. Can you please advise me how to look at these documents?
7. How can I change my user ID?
8. Why have I been logged out?
9. Why do I get an invalid or error message when Logging In?
10. Why did I miss an email notification?

Back to Top

---

Glossary

Back to Top